Reference

Explore How q2pay Protects Your Privacy

At q2pay, we handle your personal data with care — from the moment you open an account to every transaction you make via UPI, Paytm or PhonePe.

Transparent Data UseUPI & Paytm Account SecurityYour Right to Access DataClear Retention PeriodsDirect Contact for Privacy Queries

Explore Lobby Read FAQ

Browse the Full Scope of This Policy

q2pay Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts registered on q2pay.co and covers every interaction you have with our platform — including deposits via UPI, Paytm and PhonePe, live session activity and support correspondence. Access to our services and the applicability of certain data rights depend on

1
local law and are available where local law permits. We process personal data in line with applicable Indian data protection principles, and we do not sell your information to third parties for their own marketing. Data shared with payment processors such as UPI networks, Paytm and
2
PhonePe is limited strictly to what those processors need to complete your transaction. We review this policy periodically; when we make material changes, we notify you via your registered email before the change takes effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Open a Privacy Request With Us

If you have a question about how your data is handled, want to correct information on your account, or wish to request deletion of your records, our privacy team is ready to…

Privacy Email Send your data access, correction or deletion requests to our dedicated privacy address. We aim to acknowledge receipt within 48 hours and provide a full response within 30 days of verification.

Live Chat Support Start a live chat session directly on q2pay.co for urgent privacy queries. Our agents can escalate your request to the data team during business hours, typically between 9 AM and 11 PM IST.

Help Centre Ticket Submit a formal privacy ticket through our Help Centre portal. Ticketing creates a reference number you can use to track progress — useful when your request involves multiple data categories or payment records.

HOW WE HANDLE DATA

See How q2pay Secures and Manages Your Information

We have built our data practices around giving you clear visibility into what we hold and why.

Data Collection

We collect only the information needed to operate your account: name, contact details, date of birth for eligibility checks, and payment identifiers for UPI, Paytm or PhonePe transactions. Nothing beyond that.

Cookie Use

Our site uses functional cookies to keep your session active and analytical cookies to understand page performance. You can adjust non-essential cookies in your browser settings at any time without losing account access.

Account Security

Passwords are stored as salted hashes — we cannot read them. Sensitive pages require re-authentication, and we flag unusual login locations to your registered mobile number or email within minutes.

Data Retention

Transaction records, including UPI and Paytm payment logs, are retained for the period required by applicable Indian financial regulations. Once that period expires, records are deleted from our live systems.

Your Rights

You may request a copy of your personal data, ask us to correct inaccuracies, or ask for deletion of records we no longer need to hold. These rights apply where local law permits and are exercised via our privacy team.

Third-Party Sharing

We share data with payment processors — UPI networks, Paytm, PhonePe — only as needed to complete transactions. We do not share account data with advertisers or data brokers under any circumstances.

Check the Answers to Common Privacy Questions

Below are the questions we hear most often about how q2pay handles personal data. If your question is not covered here, reach out to our privacy team directly — contact details are in the section above.

We collect your name, email address, mobile number, date of birth and, where required for payment verification, your UPI ID or Paytm-linked mobile number. We do not collect more than what is needed to run your account and process transactions.

Payment identifiers are passed to the relevant payment processor — UPI network, Paytm or PhonePe — solely to authorise and complete your transaction. We store a transaction reference for record-keeping but do not store full payment credentials on our servers.

Yes. Submit a data access request via our privacy email or Help Centre ticket. After we verify your identity, we will provide a structured summary of your personal data within 30 days, subject to what local law permits.

We keep transaction logs, including UPI and PhonePe payment records, for the period prescribed by applicable Indian financial and regulatory requirements. Account data is deleted or anonymised once your account is closed and the retention period has passed.

No. We do not sell or rent your personal data to advertisers, data brokers or any third party for their own marketing purposes. Data is shared only with payment processors and service providers who help us operate the platform under strict confidentiality terms.

Send a deletion request to our privacy email or raise a Help Centre ticket marked as a privacy matter. We will confirm which data can be deleted immediately and which must be retained for regulatory reasons, then action the deletion within 30 days.

When we make material changes to this policy, we notify you by email at your registered address before the update takes effect. Continuing to use your account after that date means you acknowledge the revised policy. You may always contact us with questions before accepting.

Explore How q2pay Protects Your Privacy

Open a Privacy Request With Us

See How q2pay Secures and Manages Your Information

Data Collection

Cookie Use

Account Security

Data Retention

Your Rights

Third-Party Sharing

Check the Answers to Common Privacy Questions

01 What personal data does q2pay collect when I open an account?

02 How is my UPI or Paytm payment data used?

03 Can I request a copy of all the data q2pay holds about me?

04 How long does q2pay keep my account and transaction data?

05 Does q2pay share my data with third parties for marketing?

06 How do I ask q2pay to delete my personal data?

07 What happens to my data if q2pay updates this privacy policy?

Related Pages