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Explore the Rules That Govern Your Account

These terms and conditions set out the agreement between you and q2pay when you open an account and use our platform, including access to games, wallet transactions, and…

Applies where local law permitsUPI, Paytm, PhonePe coveredAccount security obligationsDispute resolution processGoverned by applicable Indian law

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Browse the Core Terms Before You Start

q2pay Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account on q2pay, you confirm that you have read, understood, and agreed to these terms in full. Access to our platform — including live tables, slot rooms, and sportsbook markets — is conditional on your acceptance of these conditions and is available only

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where local law permits. We reserve the right to update these terms at any time; continued use of your account after any update constitutes acceptance of the revised version. All transactions processed through UPI, Paytm, and PhonePe are subject to both these terms and the applicable
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policies of those payment providers. If any term conflicts with your local legal obligations, local law takes precedence to the extent required.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT

Switch to Our Support Team for Any Clause Query

If any part of these terms is unclear or you need clarification on how a specific clause applies to your account, our support team is available around the clock.

Live Chat Start a live chat session directly from your account dashboard. Our team can walk you through specific clauses, account restrictions, or any terms-related concern in real time.

Email Support Send a detailed query to our support address and we will respond with a written explanation referencing the exact clause that applies to your situation, usually within 24 hours.

Help Centre Our Help Centre hosts plain-language summaries of key terms sections, covering account eligibility, wallet rules, and how disputes are handled — accessible any time from your browser.

HOW WE OPERATE

Open Practices Behind Every Account Decision

We handle account data, security, and policy enforcement through clearly documented processes so you always know where you stand.

Data Handling

We collect only the account and transaction data needed to operate your wallet and verify withdrawals. Your data is stored on encrypted servers and never sold to third parties outside those required by law.

Cookie Policy

Our platform uses session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences in your browser settings at any time without losing your account access.

Account Security

Your account is protected by two-factor authentication, and each login from a new device triggers a verification step. We recommend keeping your password unique and never sharing your OTP with anyone, including support staff.

Data Retention

Transaction records and account activity logs are retained for the period required under applicable Indian financial regulations. After that period, personal data is anonymised unless you request earlier deletion in writing.

Policy Contact

For formal terms-related correspondence — including requests to amend or delete your data under applicable law — contact our compliance team by email. We acknowledge receipt within 72 hours and resolve within 30 days.

Change Requests

You may request corrections to your registered name, contact details, or linked UPI handle by submitting a verified request through the account settings page or via email to our support team.

Answers to Common Questions on These Terms

The questions below cover what we hear most often about account eligibility, data rights, payment rules, and how to raise a dispute. If your question is not listed, our support team handles clause-specific queries through live chat or email.

These terms apply to any person who opens or uses a q2pay account where local law permits. By completing registration and using the platform, you confirm that access is lawful in your jurisdiction and that you agree to these conditions in full.

We may update these terms at any time. When we do, the revised version is published on this page with an updated effective date. Continuing to use your account after that date means you accept the changes.

After account closure, we retain transaction and identity records for the period required under applicable Indian financial regulations. Once that period ends, personal data is anonymised. You can request early deletion by writing to our compliance team.

Contact our support team within 30 days of the transaction date, providing your account ID and the transaction reference. We investigate all disputes and aim to resolve them within 14 working days, keeping you updated by email throughout.

Yes. All deposits and withdrawals processed through UPI, Paytm, and PhonePe are governed by these terms alongside the respective policies of those payment providers. In any conflict between the two sets of terms, applicable Indian law governs.

Submit a verified correction request through the account settings page or by emailing our support team with proof of the correct detail. Changes to registered name or linked UPI handle are processed within five working days after verification.

These terms are governed by and interpreted in accordance with applicable Indian law to the extent that local law permits use of our platform. Any unresolvable dispute is subject to the jurisdiction of the competent courts in India.

Explore the Rules That Govern Your Account

Switch to Our Support Team for Any Clause Query

Open Practices Behind Every Account Decision

Data Handling

Cookie Policy

Account Security

Data Retention

Policy Contact

Change Requests

Answers to Common Questions on These Terms

01 Who do these terms apply to?

02 Can q2pay change these terms without notice?

03 What happens to my data if I close my account?

04 How do I raise a dispute about a transaction?

05 Are payments via UPI and PhonePe covered by these terms?

06 How do I request a correction to my account details?

07 What law governs these terms?

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